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Tier-1 brand, metro location, and a common associate operations title increase applicant competition.
Requires banking fraud, VISA and regulatory knowledge, reducing transferability across industries.
No explicit years but requires regulatory (VISA/Reg E) knowledge and accuracy, so moderate screening.
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Investigate and resolve Fraud Visa Debit Card claims following Regulation E and VISA rules.
Use multiple computer systems to document research and decision outcomes on customer transactions.
Communicate claims results to customers, ensuring compliance and customer experience quality.
Work Experience Required: Not explicitly mentioned in the JD.
Strong verbal and written communication skills.
Ability to apply regulatory (Regulation E) and VISA rules to fraud claims.
Proficiency with data entry and using multiple online computer systems.
Detail-oriented individual with strong analytical and problem-solving skills focused on accuracy in complex claim investigations.
Comfortable working in fast-paced, compliance-driven environments requiring adherence to regulatory and risk management standards.
Able to multi-task and escalate discrepancies effectively, demonstrating sound decision-making ability under regulatory frameworks.