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Strong employer brand, metro location, mid-level generalist role, and broad skills requirements increase candidate competition.
Core skills transferable, but facilities management and IFM experience increase fit specificity.
Explicit five-year minimum, mandatory operations experience and specific tooling skills raise filtering rigor.
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Drive operational performance, contract governance, and compliance reporting for the Cognizant account.
Manage performance metrics including KPIs, CPIs, and SLAs to ensure adherence to contractual obligations and quality standards.
Oversee administrative functions including onboarding/offboarding, document control, procurement, and stakeholder engagement.
Minimum 5 years of experience in operations, performance management, administration, or related field in corporate or facilities management.
Proven track record in performance reporting, contract governance or quality assurance within managed services or outsourcing environments.
Proficiency in Microsoft Office Suite including advanced Excel, Word, PowerPoint, and SharePoint.
Must work on-site in Bengaluru, Karnataka, India.
Experienced in managing complex client-facing stakeholder relationships and contract compliance.
Strong organizational and analytical skills with ability to manage multiple workstreams under tight deadlines.
Familiarity with Lean, Six Sigma or Agile methodologies and/or Integrated Facilities Management or Corporate Real Estate domain is highly advantageous.