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Tier-1 brand and metro locations increase applicants, but niche ServiceNow mapping skills limit candidate pool.
ServiceNow CMDB and mapping expertise is platform-specific but transferable across industries.
Hands-on ServiceNow Service Mapping and CMDB requirements increase screening, certifications optional.
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Build, validate, maintain, and govern end-to-end service maps in the CMDB to ensure accurate business service visibility and dependencies.
Support operational resilience, regulatory compliance (including DORA), and incident/change impact analysis by ensuring service maps meet quality, completeness, and freshness standards.
Collaborate with Application Owners, SMEs, Discovery teams, and Governance stakeholders for data accuracy, audit readiness, and contribute to automation enhancements across asset management tasks.
Hands-on experience with ServiceNow Service Mapping, Discovery, and CMDB management.
Strong understanding of service mapping concepts, dependency mapping, and IT infrastructure components (servers, databases, networks, cloud).
Familiarity with ITSM processes including Incident, Change, and Problem management.
Work Experience Required: Not explicitly mentioned in the JD; Location requirement: Hyderabad, Bangalore, or Pune; Work schedule: Hybrid.
Experienced in leveraging both pattern-based and automated discovery techniques including tag-based mapping and ML-assisted dependency detection in cloud environments.
Skilled in coordinating cross-functional teams (Application Owners, SMEs, Discovery, Infrastructure) to resolve data and discovery gaps and optimize service map quality.
Able to support governance cycles, audit requirements, and drive ITAM automation to improve lifecycle visibility and operational efficiency.