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Strong employer brand plus Bengaluru metro and generalist analyst title increase applicant density.
Role favors airline/travel domain knowledge but uses transferable functional and debugging skills, giving medium sensitivity.
No explicit years or mandatory certifications and mostly 'nice-to-have' technical skills, so filters are loose.
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Perform functional analysis of customer-raised production issues and provide timely, accurate solutions.
Interact directly with customers and internal developers to diagnose and resolve technical and functional problems using standard troubleshooting tools.
Propose and develop new tools to accelerate customer incident resolution and maintain agreed issue analysis rates.
Work Experience Required: Not explicitly mentioned in the JD.
Good Airline Domain Knowledge is mandatory; prior travel industry experience is a plus.
Intermediate programming knowledge in C/C++, Java, Python, or SQL preferred.
Strong IT skills with Microsoft Office tools (Excel, Outlook, Visio, PowerPoint, Word) and familiarity with debugging tools.
Experienced in functional analysis and production issue troubleshooting in airline or travel domains.
Able to communicate and document technical information clearly for both technical and non-technical audiences.
Operates with strong customer focus and collaborates effectively with customers and internal development teams.