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Strong employer brand, mid-level generalist role, Bangalore location, and common monitoring skillset increase competition.
Core monitoring and incident-response skills transfer across industries, while CRM/CIAM specifics create moderate domain bias.
Explicit 3–6 years plus required monitoring tools, ITSM and rotational shift experience enforce moderate shortlisting.
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Own monitoring and support for customer-facing applications, CRM, CIAM, APIs, integrations, and cloud services in a 24x7 operational context.
Manage incident detection, assessment, prioritization, coordination, and communication to resolve service incidents and operational alerts.
Perform first-level troubleshooting, diagnostics, health checks, and service recovery following runbooks and SOPs; contribute to improving monitoring and operational processes.
3–6 years of experience in NOC Operations, Application Monitoring, Production Support, Service Desk, or similar enterprise monitoring environments.
Experience with monitoring tools such as Datadog, Splunk, Grafana, Dynatrace, Azure Monitor, Log Analytics, or APM.
Familiarity with CRM Operations Support and Customer Identity & Access Management (CIAM) including SSO, MFA, OAuth 2.0, OpenID Connect.
Ability and willingness to work in 24x7 rotational shifts and high-pressure incident response environments.
Experienced in incident management and operational support within complex, multi-team enterprise environments.
Strong understanding and hands-on skills in monitoring tools, log analysis, and troubleshooting distributed applications and authentication services.
Demonstrated capability to manage stakeholder communication and coordinate cross-functional teams during service disruptions.