





Metro location and generalist program title increase applicant density despite seniority and specialization.
Program management skills are transferable, but infrastructure, MSP, and enterprise tooling experience increases domain specificity.
Explicit 12–15+ years plus required infrastructure/MSP, ServiceNow and Agile expertise creates strict shortlisting filters.
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Own and lead large-scale, complex IT infrastructure programs spanning Network, Platform, Hosting, Cloud, and enterprise IT environments with measurable business outcomes.
Define program roadmaps, governance structures, and KPIs while managing multi-vendor dependencies and ensuring seamless transition to steady-state IT operations.
Drive program delivery excellence through defining delivery frameworks, Agile at scale leadership, and executive stakeholder engagement including reporting to CIO and ELT.
12–15+ years of experience in IT project/program management focused on infrastructure transformation.
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Strong expertise in Agile (Scaled Agile), Scrum, and traditional program delivery methodologies.
Deep knowledge and experience with ServiceNow (PPM/ITSM) and managing multi-vendor/MSP outsourcing programs.
Experienced leader capable of managing complex, multi-tower infrastructure programs with strategic and operational focus.
Comfortable operating autonomously in ambiguous environments driving cross-functional teams without direct authority.
Strong communication and influencing skills to engage senior leadership and align stakeholders across business and IT.