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Mid-level generalist operations role in Bangalore at a known insurtech increases applicant competition.
Insurance-specific policy administration increases domain preference but skills remain transferable from general operations.
Explicit 3+ years requirement and Salesforce proficiency impose moderate candidate filtering.
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Manage daily policy servicing requests and complex transactions for life insurance policies while meeting service level agreements.
Maintain accurate policy records and collaborate cross-functionally with CX, Sales, Underwriting, and Product/Engineering to resolve customer issues and escalations.
Support process improvements and participate in testing and quality assurance of new tools used by internal teams.
3+ years experience in operations, customer support, customer success, or a related role.
Experience in life insurance or a related industry preferred but not mandatory.
Proficiency with Salesforce or equivalent support/help desk software.
Bachelor’s degree preferred; notice period not explicitly mentioned in the JD.
Detail-oriented and highly organized individual comfortable handling high volumes of policy transactions.
Experienced in cross-functional collaboration with Sales, Underwriting, and Product teams to resolve complex issues.
Someone adaptable to change and capable of working independently while meeting production and quality goals in a compliance environment.