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Tier-1 brand, generic operations title, metro location, and broad skillset increase candidate competition.
Banking operations require domain knowledge and process experience, making cross-industry fit limited.
Explicit 7-8 years requirement and domain experience raise filtering strictness for applicants.
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Provide day-to-day operations support including monitoring team productivity, preparing MIS reports, and analyzing data.
Act as Subject Matter Expert to advise on processes, conduct new hire trainings and refresher sessions, and audit production work.
Serve as liaison (Point of Contact) between CSIPL and onshore teams ensuring consistent process controls and timely work completion.
7-8 years of relevant work experience.
Bachelor’s degree or equivalent experience required.
Proficiency in Microsoft Excel and AI tools mandatory.
Lean qualification preferred but not stated as mandatory.
Experienced in operational support roles with a focus on process monitoring, audits, and productivity analysis.
Strong expertise in training delivery and acting as a process advisor or SME.
Capable of managing cross-location coordination and ensuring compliance with process controls under deadline pressure.