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Generalist Project Manager title, metro Gurgaon location, broad BPO/AI requirements and known employer increase candidate competition.
Role requires BPO-specific project management and client/vendor experience, limiting cross-industry transferability.
Explicit 8-15 years BPO project management requirement and client-facing experience filter candidates strictly.
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Own end-to-end management of AI-integrated projects including client implementations, site builds, and strategic initiatives to drive successful outcomes.
Develop and maintain detailed project plans, engage stakeholders, track milestones, and manage scope, cost, and timeline adherence.
Leverage generative AI tools to enhance project documentation, automate routine tasks, improve data organization, and facilitate intelligent communication across global teams.
8-15 years of BPO project management experience.
5+ years of direct client operations or account management experience.
Demonstrated understanding and practical application of generative AI principles and prompt engineering in project contexts.
Bachelor's degree or equivalent business/project management experience.
Experienced with cross-geography and cross-functional team management in outsourcing environments with global clients.
Skilled in integrating AI technologies into project workflows to enhance efficiency and innovation.
Holds or is familiar with PMP, Agile, Lean Six Sigma certifications and cloud-based tools relevant to BPO and project management.