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Popular PM/KAM title, metro location, mid-level experience and broad skills create high candidate competition.
Skills transferable across service industries but require client-servicing/KAM experience, so moderate industry specificity.
Explicit 4+ years client-servicing/KAM requirement and domain experience make shortlisting moderately strict.
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Serve as the single point of contact managing client relationships and delivering end-to-end projects including development, optimization, and delivery.
Oversee project planning, resource allocation, process optimization, quality control, and coordination across operations and editing teams.
Manage project budgeting, invoicing, cost control, vendor management, and prepare profitability reports for clients.
Graduate or MBA degree required.
Minimum 4 years experience in Client Servicing or Key Account Management.
Preferably from Retail, Automobile, Hospitality/QSR industries.
Basic Excel knowledge mandatory; experience with project budgeting, invoicing, and vendor management required.
Experienced in managing client escalations with a consultative, value-adding approach.
Capable of interpreting client business needs and industry trends to provide recommendations.
Comfortable using internal tools and platforms for program management and coordinating cross-functional teams.