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Generalist banking operations role with mid experience band and broad skills increases applicant competition.
Role requires banking-specific operations, KYC/AML, and RBI compliance, limiting cross-industry transferability.
Explicit 3–9 years banking ops requirement and compliance expertise required, certifications preferred but not mandatory.
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Own daily branch operations including cash management, clearing, account opening, and service requests with strict compliance to KYC/AML, RBI and audit norms.
Monitor and improve service metrics such as TAT, first-time-right, and complaint resolution by implementing root cause analysis fixes.
Prepare and maintain audit readiness including record-keeping and timely resolution of audit observations; support cross-selling of insurance/investments and digital banking activation.
3 to 9 years of branch operations experience.
Graduate degree mandatory; banking certifications preferred.
Familiarity with KYC/AML norms, RBI guidelines, and audit compliance is required.
Preferred Certifications: JAIIB/CAIIB.
Experienced branch operations professional with solid knowledge of banking compliance and audit processes.
Detail-oriented operator skilled in managing multiple operational controls including cash, vault, ATM, locker, and reconciliation.
Capable of collaborating with sales and service teams to drive customer experience improvements and activate digital banking solutions.