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Senior, domain-specific role in a metro with broad cross-functional requirements creates moderate candidate competition.
Strong Professional Services and global delivery requirements reduce transferability across unrelated industries.
Explicit 8–12 years and mandatory Professional Services experience indicate high filtering on experience and domain fit.
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Design and standardize end-to-end service delivery processes across implementation, optimization, and managed services globally.
Establish ownership structures, operating models, and clear handoffs to enable scalable and consistent professional services delivery.
Lead process governance, capacity optimization, and adoption of automation/AI to improve efficiency and customer experience.
8-12 years in Professional Services, Consulting, or Operations with experience designing scalable delivery processes.
Experience with global delivery models and strong stakeholder influence and communication skills.
Role is based in Hyderabad with blended afternoon shift (1-10pm IST).
Work Experience Required: 8-12 years in relevant domains.
Experienced in managing and improving global professional services operations and workflows.
Skilled in driving cross-functional collaboration and adoption of new processes and automation.
Familiarity with SaaS or nonprofit technology environments and frameworks like Lean, Six Sigma, or BPM is preferred but not mandatory.