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Common CSM title, metro locations, hybrid role, and broad SaaS skillset increase applicant competition.
CSM skills are transferable across SaaS and tech-adjacent industries but require domain familiarity, giving medium sensitivity.
Explicit 3+ years CSM SaaS requirement plus tool and client-facing experience creates moderately strict shortlisting.
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Lead client programs to increase adoption and retention of PencilPro within Jellyfish and its global clients.
Manage front-line client support, onboarding, user training, and issue resolution using tools like Intercom and Slack.
Collaborate with internal teams to refine customer success strategies, manage workspace setups, and provide feedback to product teams to enhance the platform.
3+ years of experience in customer success management in SaaS or creative technology.
3+ years conducting product training sessions.
Familiarity with Intercom, Wrike, or similar customer support/project management tools.
Work Experience Required: 3+ years in relevant customer success roles.
Experienced in managing client relationships within tech or creative technology domains, preferably with SaaS products.
Proficient in technical troubleshooting and able to manage system implementations and onboarding without coding.
Comfortable working cross-functionally with product, creative, and sales teams to drive strategic growth and adoption.