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Common mid-level L3 DevOps skillset, metro hiring, and broad requirements increase candidate competition.
Core cloud, Linux, observability, and scripting skills transfer across industries, though enterprise compliance adds some bias.
Explicit 5+ years and mandatory L3 support, cloud, observability, and scripting skills enforce strict shortlisting.
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Own end-to-end resolution of critical application incidents with deep technical diagnostics and root cause analysis.
Collaborate with Engineering, DevOps, Product Owners, and Sales to improve platform stability, scalability, and client onboarding.
Monitor system health and manage alert notifications maintaining IT service delivery compliance under Incident, Problem, and Change Management frameworks.
5+ years of experience in enterprise-level application support with advanced Level 3 (L3) support role.
Strong knowledge of cloud platforms (AWS, Azure, or GCP), on-prem multi-tier architectures, Linux, log analysis, and observability tools (Datadog, Grafana).
Experience with root cause analysis, Incident, Problem, and Change Management processes, Python scripting, and ticketing tools like ServiceNow or Jira.
Bachelor's degree required.
Experienced L3 support professional skilled in complex diagnostics within cloud and multi-tier application environments.
Practitioner of IT service delivery excellence with demonstrated capability in cross-functional collaboration to enhance platform performance.
Technically proficient in scripting and automation with a focus on stabilizing and scaling enterprise digital solutions.