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Tier-1 brand, metro location, mid-level generalist role, and broad skill requirements increase applicant competition.
Moderation and trust-and-safety skills are transferable across platforms but remain domain-specific to content safety.
Explicit 3+ years, domain-specific moderation experience, degree, and on-call requirement raise screening rigor.
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Own end-to-end management of multiple proactive moderation cases, including ticket creation, moderation, QA, and golden labeling.
Apply rapid, accurate labels to user-generated content with expert judgment balancing false positives, speed, and urgency.
Identify abuse trends and surface bugs, feature limitations, and requests to improve moderation operations and safety.
Bachelor's degree in business, operations, or a related field.
3+ years of experience in content moderation, trust & safety, or similar, preferably with content safety moderation workflows and threat hunting exposure.
Role is based in Gurugram, India office with rotational weekend on-call work schedule.
Experience handling graphic and/or objectionable content exposure.
Experienced in fast-paced moderation environments with ability to handle ambiguous, grey-area policy decisions.
Skilled in leveraging data and cross-functional collaboration including product, engineering, and BPO teams to drive operational improvements.
Demonstrates strong analytical and critical thinking capabilities to conduct deep investigations and make evidence-based decisions under pressure.