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Mid-level metro TAM role with broad SaaS and CRM skill requirements increases applicant competition moderately.
Role favors SaaS product and CRM integration experience, making industry background moderately important but still transferable.
Multiple explicit must-haves (6+ years, CRM integrations, SSO, APIs) imply moderately strict shortlisting filters.
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Act as primary technical liaison to mid to upper market customers, deeply understanding their business and technical environment.
Provide technical guidance, product expertise, and best practices to enhance customer retention and growth.
Lead customer meetings with progress updates, strategic insights, and identify opportunities for product and process improvements based on customer feedback.
6+ years in client-facing technical roles such as Technical Account Manager or Solutions Engineer in SaaS companies.
3–4 years experience in end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365).
Proven experience with SSO solutions, API integrations, and email deliverability expertise.
Strong understanding of software development processes and methodologies.
Experienced in managing technical relationships and complex integrations within SaaS environments focused on CRM systems.
Skilled in cross-functional collaboration including CSMs, Account Managers, Support, Product & Engineering teams.
Able to handle multiple projects and stakeholders, demonstrating strategic thinking in customer engagement and solution innovation.