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Tier-1 bank, generalist banking operations role, mid-level experience range, and metro Hyderabad increase competition.
Role requires payments, SWIFT and AML/OFAC domain knowledge, making background fit highly domain-specific.
Mandatory 2+ years plus payments/AML/SWIFT/Pega knowledge and shift requirements create moderate filtering.
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Support Operations in completing complex business, operational, and customer support initiatives within banking operations.
Resolve escalated issues using technical expertise, including handling complex payment investigations and SWIFT message corrections.
Guide and train junior team members, review data for trends, and collaborate with internal customers and managers to meet operational goals.
Minimum 2+ years operations support experience or equivalent (work experience, training, military experience, education).
Ability to perform shift work including nights and public holidays when applicable.
Not explicitly mentioned: mandatory degree, but Bachelor's degree preferable.
Experience with banking operations, payments/settlements, SWIFT, and related systems highly relevant though not explicitly stated as mandatory.
Experienced in banking operations, especially Commercial Banking or CIB, with solid knowledge of payments, settlements, SWIFT messaging, and compliance (AML/OFAC).
Able to manage high volume work with short SLAs in fast paced, changing environments, exercising independent judgment on complex escalations.
Capable of mentoring junior staff, performing detailed investigations, and contributing to process improvements and reporting.