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Generalist support title, mid-level experience, and metro location increase candidate competition.
Skills like SQL, incident management, and monitoring are broadly transferable across industries.
Explicit 3+ years, SQL, SLA and incident management requirements create moderate mandatory filters.
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Serve as the first line of support for business and system inquiries ensuring timely resolution within SLAs.
Monitor application and system performance to identify root causes and maintain service continuity.
Analyze data using SQL to troubleshoot issues, validate business logic, and handle incident severity assessment and escalation.
Minimum 3+ years of experience in business support, application support, or client support roles.
Experience in SLA-driven environments supporting global stakeholders.
Bachelor’s degree in IT, Business Administration, Computer Science or related field preferred, or equivalent experience.
Working knowledge of SQL required; basic knowledge of Linux and databases (e.g., MongoDB) preferred.
Experienced in structured, SLA-driven business or application support environments, ideally with healthcare or healthcare technology exposure.
Capable of managing incident prioritization, escalation, and cross-functional collaboration during system-impacting events.
Analytical operator comfortable in dynamic, fast-paced environments with strong focus on data-driven troubleshooting and process improvement.