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Senior, niche managed-security service role with required leadership reduces applicant competition significantly.
Role requires domain-specific managed-security and SOC experience, making cross-industry transferability low.
Explicit 10+ years, mandatory managed services experience, ITIL certification and large-team leadership make filters strict.
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Accountable for the overall customer success and managed services delivery across multiple regions in India, ensuring service standards and contractual obligations are met.
Lead, mentor, and manage a large geographically dispersed team (approx. 30 engineers), including skills development, upskilling, and operational risk management.
Coordinate with sales, HR, vendors, and partners to drive service excellence, project implementation, and service delivery processes including support desk operations and performance reporting.
Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience).
10+ years in managing and operating service delivery in the managed services industry, with experience leading IT infrastructure teams.
ITIL v3 Foundations certification required; intermediate level preferred; familiarity with ISO 20000 standard.
Experience leading multi-location teams of at least 30 people; exposure to technologies including Network, Cloud, Virtualization, Enterprise security solutions (Email Security, Cloud Security, XDR, Firewalls, IDS/IPS).
Experienced in client-facing roles involving consulting, influencing, and cross-functional collaboration in managed services.
Demonstrated capability to lead large teams across multiple locations managing service delivery and operational risks.
Strong familiarity with enterprise security technologies and project management, with ability to coordinate complex processes involving sales, HR, and vendor teams.