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Tier-1 brand, mid-level generalist title, and metro location create high competition.
Core production-support and monitoring skills are highly transferable across industries.
Explicit 4–6 year requirement plus mandatory Java, monitoring, and ITIL skills enforce strict shortlisting.
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Own L2/L3 production support for Java-based applications, ensuring incident resolution within SLAs and maintaining application performance monitoring.
Collaborate with development and infrastructure teams for root cause analysis and implementation of fixes, participate in deployment activities including release validations and rollback planning.
Maintain support documentation and ensure compliance with ITIL processes including incident, problem, and change management.
Bachelor's degree in Computer Science or related field or higher.
4-6 years of relevant experience in software development/support with Java applications.
Experience with application performance monitoring tools like Splunk, Dynatrace, or similar.
Work Experience Required: 4-6 years
Experienced in Java production support in both production and non-production environments with strong troubleshooting skills.
Capable of working collaboratively across teams including development, infrastructure, and middleware support.
Familiar with ITIL standards and deployment processes to effectively manage changes and incidents in a production environment.