Back
Niche Salesforce plus contact-center/CCaaS expertise and seniority reduce applicant density.
Highly specialized Salesforce and contact-center integration skills make cross-industry transfers difficult.
Explicit 8+ years plus mandated Salesforce architecture and telephony integration skills create strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead architecture design and solution planning for Salesforce-based contact center management initiatives, translating enterprise strategy into detailed, actionable delivery plans.
Maintain architectural integrity across Salesforce, omnichannel engagement, telephony, CCaaS, integrations, data, security, and operational support throughout the project lifecycle.
Resolve technical decisions during implementation, ensure solution reliability, scalability, and provide documentation for architecture decisions to support ownership and maintainability.
Bachelor’s degree in a relevant technical field or equivalent professional experience.
Minimum 8 years of enterprise technology experience including significant solution architecture and delivery in complex environments.
Strong Salesforce architecture and implementation experience, especially with contact-center, omnichannel engagement, telephony, CTI, or CCaaS integration.
Experience working with Agile delivery practices and Jira; knowledge of integration, security, data, and operational support considerations.
Experienced in architecting large-scale, multi-platform contact center solutions integrating Salesforce and telephony/CCaaS technologies in enterprise settings.
Capable of decomposing complex solutions into executable work packages and guiding multiple technical teams and vendors through implementation.
Skilled in maintaining architecture through implementation, managing technical risks, and partnering cross-functionally to deliver scalable and maintainable customer engagement solutions.