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Tier-1 brand and metro location increase interest, but seniority and specialized QA leadership moderate competition.
Requires gTech Ads expertise and Google Ads certification, making cross-industry transfers difficult.
Explicit 9+ years, 5+ QA years, Google Ads certification, and leadership requirements create highly strict shortlisting.
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Lead and conduct comprehensive quality assurance reviews ensuring high-quality recommendations and customer satisfaction for gTech Ads workflows.
Manage root cause analysis, corrective actions, and stakeholder collaboration to resolve dSAT and escalations, drive quality improvements, and maintain SLAs.
Oversee, coach, and manage a team of QAs including performance supervision, real-time operational management, and employee engagement efforts.
Minimum 9 years total experience with at least 5 years in Quality Assurance roles.
Google Ads Certification mandatory.
High-level understanding of gTech Ads and Technical Solutions principles.
Proficiency in MS Office Suite, Google Slides and presentation skills.
Experienced in stakeholder management and collaboration across cross-functional teams to improve quality metrics and processes.
Strong people management skills, including conflict management, coaching, and team engagement.
Analytical with hands-on experience in data analysis, root cause analysis, and translating insights into operational improvements.