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Strong Tier-1 brand, mid-level (3–6 yrs), and popular cloud support title increase applicant competition.
GCP-specific platform support skills and certifications reduce cross-industry transferability.
Explicit 3–6 year requirement, cloud certification preference, coding skills, and technical filters raise shortlisting strictness.
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Provide technical support for Google Cloud Platform (GCP) issues affecting high-tier customers, including diagnosis, resolution, and tracking of cases via multiple communication channels.
Use troubleshooting tools to establish root causes, file issue reports to engineers, and collaborate with them to resolve complex product bugs.
Handle customer-specific architectural design queries related to GCP products and advocate for high-tier customer issues within Google.
Bachelor's degree in Computer Science, Electronics, or related field.
3 to 6 years of customer support experience with serverless platforms, storage, and developer tools.
Hands-on experience with any Cloud Platform and an Associate level Cloud Certification (preferably GCP).
Basic or intermediate coding skills in Golang, C++, Python, or SQL languages.
Experienced in troubleshooting complex cloud platform issues and collaborating with engineering teams to resolve bugs.
Comfortable working with high-tier customers, understanding business impacts, and prioritizing support cases accordingly.
Technical proficiency in cloud environments combined with database concepts and coding skills relevant to problem-solving.