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Tier-1 bank, metro location, broad application-support skillset increases candidate competition.
Banking applications support requires domain knowledge; transferable to other sectors with moderate effort.
Explicit 8-year requirement and regulated banking environment enforce strict screening.
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Provide technical and business support for Citi applications ensuring stability, efficiency, and quick resolution of issues.
Manage and maintain application systems post-development focusing on meeting service level expectations including start of day checks and continuous monitoring.
Act as liaison between users, internal technology teams and vendors, escalating issues and participating in application releases and post-implementation analysis.
Minimum 8 years experience in an Application Support role.
Bachelor’s/University degree or equivalent experience required.
Experience installing, configuring or supporting business applications; knowledge of some programming languages expected.
Strong communication skills with the ability to explain technical issues to non-IT staff.
Experienced in application support with a history of managing complex technology environments and production issues.
Demonstrates strong analytical skills with ability to prioritize and assess risk, impacting business operations and stability.
Operates with autonomy and limited supervision, able to advise and coach junior team members and engage with senior stakeholders.