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Metro director-level operations role at a known RCM firm with leadership scope yields moderate competition.
Strong healthcare RCM and large-scale backend operations experience required, limiting cross-industry transferability.
Requires proven RCM domain leadership, P&L and large-scale delivery experience, so filters will be stringent.
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Oversee backend operations spanning approximately 800 FTEs with accountability for meeting all KRAs and SLAs through middle management.
Manage P&L with focus on LLR, client relationships, upselling for business growth, and delivery per contract scope of work.
Lead high-impact projects, ensure compliance with quality standards, and provide domain expertise in Revenue Cycle Management functions.
Experience Required: Not explicitly mentioned in the JD.
Location Requirement: Must work from office in Chennai with shift timing 6 pm to 3 am.
Must have strong knowledge of Revenue Cycle Management (RCM) processes and corporate compliance policies.
Demonstrated leadership capability to manage large teams and client-facing responsibilities.
Experienced leader with strong operational management skills in healthcare backend service delivery and RCM domain expertise.
Proven ability to manage large teams through middle management while aligning performance to business goals and compliance.
Strategic mindset for client relationship management, business upselling, and executing process improvements.