Back
Tier-1 brand and metro location, but specialized networking skills reduce applicant density.
Medium — core networking skills transfer across industries but contact-center and vendor specifics add bias.
High — many mandatory networking technologies, incident management, and vendor coordination required.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and oversee Hyderabad office enterprise network operations, including on-premises, cloud, and contact center ecosystems, managing incident resolution and network performance.
Act as primary escalation point for critical network incidents (P1/P2), conducting deep troubleshooting, root cause analysis, and driving design and automation improvements to prevent recurrence.
Manage network infrastructure lifecycle activities (upgrades, refreshes, replacements), hybrid cloud connectivity design, vendor coordination, and network documentation maintenance.
Strong expertise in TCP/IP, VLANs, DNS/DHCP, routing (BGP, OSPF), switching, packet capture analysis, and load balancers (F5 preferred).
Experience managing enterprise office network infrastructure, handling escalations, RCA discussions, and major incident management.
Working knowledge of cloud networking (AWS, Azure hybrid connectivity) and basic voice concepts (SIP/RTP, QoS, call flows).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced technical leader comfortable managing both hands-on troubleshooting and strategic network design across on-prem, cloud, and hybrid environments.
Skilled at leading small operational teams and coordinating cross-functional teams, including vendors and global internal teams across time zones.
Capable of driving continuous operational improvements, incident management, reducing mean time to repair (MTTR), and maintaining technical documentation and governance.