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Tier-1 brand, metro location, mid-level generalist NOC role, and broad skill requirements increase applicant competition.
Role requires telecom-specific RAN, transmission and packet-core skills, making cross-industry transfers difficult.
Explicit 5-8 years requirement plus mandatory telecom technologies, ITIL and shift experience increases filtering strictness.
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Provide first-line 24x7 operational support for radio and transmission networks to ensure high network availability and performance.
Manage network alarms, incidents, and troubleshooting remotely using operational tools; coordinate incident resolution and escalations.
Support field technicians and maintain network data consistency; adhere to SLAs and prepare detailed shift reports including effective handovers.
Bachelor’s degree in Telecommunications or a related discipline.
5-8 years of experience in telecommunications operations or similar network support role.
Strong knowledge of GSM, UMTS, LTE, 5G, radio network equipment (RBS, BSC, RNC), and transmission technologies (PDH, SDH, Metro Ethernet, IP).
Experience with ITIL Incident Management framework and working in a 24x7 shift-based operational environment.
Experienced in managing full incident lifecycle within a Network Operations Centre supporting mobile network technologies.
Effective at coordinating across multiple teams, suppliers, and partners during critical incident response and service restoration.
Comfortable using remote diagnostic tools and automation initiatives to support operational efficiency in a complex telecom environment.