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Tier-1 brand, mid-level generalist role in Bangalore with common networking skills drives high competition.
Specialized enterprise networking skills, CCNP certification, and 24x7 operations experience make cross-industry transfers limited.
Mandatory CCNP plus specific multi-vendor networking skills and 5-6 years experience increases shortlisting strictness.
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Own operational health, availability, reliability, and performance of Lowe's enterprise network infrastructure in a 24x7 environment.
Lead technical escalation and resolution for complex incidents (P1/P2), including troubleshooting, service restoration, root-cause analysis, and stakeholder communication.
Coordinate shift operations managing incident and request queues, SLA adherence, handoffs, and escalation tracking with global stakeholders.
5-6 years of experience in network operations or infrastructure support in large distributed enterprise environments.
5+ years hands-on with routing, switching, wireless, firewalls, load balancing, SD-WAN, monitoring, and related network technologies.
Bachelor’s degree in Computer Science, Engineering or related field; CCNP or equivalent enterprise networking certification mandatory.
Work location: On-site in Bengaluru; experience with ServiceNow, LogicMonitor or equivalent ITSM and monitoring tools mandatory.
Experienced in 24x7 enterprise network operations with proven ability to handle complex, high-impact incidents under pressure.
Skilled in multi-vendor network technologies (Cisco, Aruba, Juniper, Fortinet, Palo Alto, F5, ACI, SD-WAN) and cross-functional collaboration with architects, engineers, and global teams.
Effective coordinator of shift operations ensuring SLA compliance, queue management, escalation, and global communication without people management responsibility.