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Strong employer brand, Bengaluru metro location, and mid-level experience increase candidate competition significantly.
GRC-platform (RSA Archer) experience adds domain specificity, while monitoring, SQL, and scripting skills remain reasonably transferable.
Explicit 5–9 years requirement plus RSA Archer L2/L3 and production-support skills create moderately strict shortlisting filters.
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Provide L2/L3 production support for the RSA Archer GRC platform, including incident resolution, system health monitoring, and problem root cause analysis.
Manage user access, support platform upgrades, patching, vulnerability remediation, configuration changes, and production deployments.
Collaborate with development, database, cloud, and infrastructure teams to troubleshoot application, database, and infrastructure issues and maintain operational documentation and compliance standards.
5 to 9 years of experience in production support roles, specifically with RSA Archer GRC or similar platforms.
Hands-on experience with incident, problem, and change management processes using ITSM tools such as ServiceNow or Jira.
Technical skills including SQL querying and database troubleshooting, scripting skills (Python, PowerShell, or Shell), and application monitoring using tools like Dynatrace, Splunk, AppDynamics, or Grafana.
Work onsite with flexible schedule to support occasional weekend activities, production releases, and extended business hours during critical incidents.
Experienced in enterprise production support environments for GRC or complex applications requiring cross-team collaboration and compliance adherence.
Proficient in both technical troubleshooting (application, database, infrastructure) and automation of operational tasks using scripting languages.
Comfortable working under pressure with flexible hours to support critical production issues and willing to continuously learn and adapt to new technologies.