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Niche payments expertise and seniority reduce applicant density despite Tier-1 Bangalore location.
Payments investigations and institutional client servicing are industry-specific, limiting transferability across sectors.
Explicit 8+ years, mandatory SWIFT/ISO20022 expertise and banking compliance increase selection rigidity.
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Serve as senior payments expert managing complex client payment inquiries, investigations, and resolution of high-risk, cross-border payments.
Lead onboarding, training, and development of Client Payment Liaison Consultants; define and monitor service metrics and best practices.
Partner with Product, Technology, Sanctions, Risk, and Operations to drive client experience enhancements and operational improvements.
8+ years of experience in payments, banking operations, correspondent banking, or institutional client servicing with proven expertise in complex payment investigations.
Advanced knowledge of SWIFT MT, ISO 20022 messaging, cross-border payment processing, wire transfer investigations, and compliance related to payments.
Experience interacting with institutional clients and senior stakeholders, with ability to influence and advise senior management.
Shift coverage: Late EMEA or US shift depending on role requirements.
Demonstrates strong consultative and advisory skills with senior stakeholders on complex payment servicing issues.
Experienced in leading teams through training, establishing service standards and driving process enhancements.
Familiar with industry payment trends, market infrastructure changes, and regulatory environment impacting payment processing.