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Tier-1 employer, metro Hyderabad location, and broad Salesforce architecture requirements increase candidate competition.
Requires deep, platform-specific Salesforce, APEX, LWC and integrations expertise, limiting transferable candidates.
Mandatory 8+ years and specific Salesforce certifications and architecture experience makes filters very strict.
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Provide expert technical guidance on Salesforce Service Cloud architecture and solution design to strategic high-priority customers.
Assess and optimize Service Cloud implementations focusing on scalability, reliability, security, and feature adoption.
Collaborate across Customer Success, support, and product teams to deliver long-term customer solutions and influence product improvements.
8+ years experience in software, system or enterprise architecture with large-scale complex implementations.
Mandatory expertise in Salesforce products, especially Salesforce Service Cloud, including configuration and optimization.
Required certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.
Flexible to work in AMER hours (AMER EST/AMER PST).
Deep strategic understanding of Salesforce Service Cloud and enterprise architecture with demonstrated problem-solving to enhance customer technology health.
Proven capability to communicate complex technical solutions to both technical and executive stakeholders, influencing decisions and driving best practices.
Experience working in cross-functional teams including customer success, support engineering and product to drive customer impact and product evolution.