Customer Success Manager (Salesforce technical exp mandatory-AMER timezone)

Serve as the primary customer contact for Salesforce Signature Success Plan customers, ensuring return on investment through guidance on both technical and business issues.

Coordinate all entitled deliverables from onboarding through contract renewal and expansion, managing the entire customer lifecycle experience.

Collaborate internally with Product Management, Sales, Technical Support, and Engineering to lead customer relationships and drive revenue opportunities, using AI-powered tools for account management and insights.

Experience Required: Preferred 8+ years in Customer Success, SaaS platforms, Technology Consulting, or Solutions Architecture with Salesforce technical expertise.

Strong Salesforce technical background including knowledge of Lightning, Apex, customization, implementation, major releases, and multiple Clouds.

Ability to work night shifts (approximately 5:30/6:30 PM to 2:30/3:30 AM IST) with hybrid work onsite 3 days per week at local Salesforce office.

Mandatory skills: Salesforce product knowledge, databases, SQL, Windows/Linux Server experience, security infrastructure familiarity, and advanced AI-first approach using Salesforce Einstein and Agentforce.

Experienced Salesforce professional in technical or consulting roles such as Technical Architect, Solution Architect, Technical Account Manager, or Senior Technical Consultant with strong customer relationship management skills.

Operates strategically with an AI-first mindset, leveraging AI tools for customer communications, health monitoring, and proactive account growth.

Capable of managing complex stakeholder relationships across technical and business domains, advising on ecosystem health, performance optimization, and driving executive-level partnerships.