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Niche ServiceNow CTA senior role reduces candidate pool despite metro location.
Deep, certified ServiceNow platform expertise required, limiting cross-industry transferability.
Mandatory ServiceNow CTA and admin certifications plus platform governance and integration experience required.
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Own and define the strategic roadmap, architecture, governance, and scalability of the ServiceNow platform across the enterprise.
Lead platform roadmap planning, upgrade strategy, security/compliance alignment, performance optimization, and instance management.
Act as a strategic advisor to IT leadership, ensuring platform stability, security, scalability, and alignment with evolving business needs.
Must be a Certified ServiceNow Technical Architect and Certified System Administrator.
Strong expertise in ServiceNow architecture, scripting, integrations (REST, SOAP, MID Server), data modeling, performance optimization, CMDB, and automation.
Experience managing platform roadmap, vendor engagement, COE governance, and integrating ServiceNow with HRIS (e.g., Workday) or ERM systems.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in strategic platform architecture with demonstrated ability to lead governance and scaling of enterprise ServiceNow implementations.
Strong stakeholder management and influencing skills at senior leadership levels with ability to communicate complex technical concepts to non-technical stakeholders.
Proven track record in driving process standardization and automation within ITSM, HR, risk/compliance domains, aligned with Agile methodologies and product lifecycle management.