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Strong employer brand and metro location increase interest, but senior Azure specialization reduces applicant pool.
High because role combines Azure cloud expertise with investment-run domain knowledge for financial services.
High due to explicit 12-year minimum, 6+ years service-management, and specific Azure tooling requirements.
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Own and manage Cloud Application Support activities for Investment applications on Azure, ensuring compliance with audit, regulatory, and service requirements.
Drive service improvements and stakeholder satisfaction by collaborating with platform leads, engineering teams, and third-party cloud providers.
Provide 24x7 support, issue tracking, alerting/monitoring, and lead cloud service design and business continuity/disaster recovery activities.
12+ years total experience in software engineering with at least 6 years in Service Management.
Proven experience supporting Azure Cloud services including Storage Accounts, Azure Data Factory, Logic Apps, Function Apps, Cosmos DB, and related Azure components.
Experience in 24x7 support models and ITIL guiding principles.
Graduate degree in any discipline.
Experienced in leading cloud support within fast-paced, agile, and cross-functional environments, especially managing Investment domain applications.
Strong operational focus with ownership of end-to-end issue resolution, stakeholder management, and service improvement delivery.
Comfortable working with multiple global stakeholders and third-party vendors under service management frameworks and driving business continuity strategies.