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Tier-1 employer, mid-level Bengaluru role with common L&D operations skillset increases candidate competition.
Operational L&D skills are transferable but specific LMS and global-matrix experience increase domain sensitivity.
Explicit 5–8 years plus mandatory LMS (SuccessFactors/Degreed) and ServiceNow experience creates stringent filters.
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Own end-to-end administration and governance of GSK’s enterprise learning platforms (SuccessFactors Learning, Degreed, ServiceNow) ensuring data integrity, compliance, and operational excellence.
Lead delivery of global learning deployments and continuous improvement initiatives, coordinating across multiple stakeholders to meet quality and SLA targets.
Manage learning analytics, reporting, ticket resolution, and support process automation and optimization in a fast-paced digital learning ecosystem.
Bachelor’s degree in Business, HR, Learning & Development, Information Systems, or related field, or equivalent experience.
5-8 years of experience in Learning Operations, LMS Administration, or Learning Support with enterprise learning platform exposure in a global environment.
Proficiency with SuccessFactors Learning or similar LMS/LXP platforms and experience with ServiceNow or ticket-based support environments.
Strong skills in reporting and data management using Excel and LMS reporting tools.
Experienced in managing large-scale digital learning operations including deployments, governance, and learner experience enhancements in matrixed global organizations.
Demonstrated ability to handle high-volume operational tasks with strong attention to detail, problem-solving, and stakeholder coordination skills.
Familiarity with digital learning lifecycle management, automation, quality assurance, and continuous process improvement within enterprise learning ecosystems.