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Mid-level KAM title, metro location, common skillset and 3–5 year band increase applicant competition.
Requires regional language fluency and marketplace/creator experience, so high background specificity.
Mandatory Malayalam fluency, explicit 3–5 years, degree and platform experience increase screening strictness.
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Manage and grow relationships with a portfolio of astrologers on the AstroLokal platform to improve engagement, consultation quality, compliance, and performance.
Track and analyze astrologer performance metrics, identify underperforming accounts, and implement performance improvement plans.
Collaborate with cross-functional teams to ensure high-quality user experience, support training initiatives, resolve escalations, and drive revenue growth and retention of astrologers.
Bachelor's degree in Business Administration, Management, Marketing, or related field.
3–5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
Fluency in Malayalam and English (reading, writing, speaking) is mandatory.
Experience with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking.
Experienced in account management with strong skills in stakeholder relationship building and client engagement, preferably in marketplace, consulting, fintech, or service-based platforms.
Analytical with ability to interpret performance metrics and recommend improvement strategies for service providers.
Comfortable working in a fast-paced environment managing multiple accounts and coordinating across teams to drive business and operational outcomes.