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Senior 15+ niche automotive after-sales role reduces applicant density despite known brand.
Highly industry-specific after-sales and dealer-network expertise limits transferability across industries.
Explicit 15+ years and industry-specific after-sales, warranty, and dealer-network expertise make filters highly strict.
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Own and improve customer satisfaction metrics (CSI/NPS) across service, warranty, roadside assistance, and customer care.
Drive dealer After Sales profitability including service absorption, labour efficiency, parts & accessories growth, and warranty recovery.
Lead network building, capability development, process enforcement, digital transformation, risk management, and stakeholder coordination across India and Australia.
Minimum 15+ years of experience in After Sales functions, service strategy, channel & spares.
Work experience in different geographic zones preferred but not mandatory.
Position based in Australia (onsite requirement).
Strong verbal and written communication skills with proven ability to convert data into actionable insights.
Experienced leader able to act as a strategic partner with Dealer Principals balancing performance, compliance, and relationship strength.
Skilled in driving digital service transformation and readiness for EVs and connected vehicles.
Strong governance and stakeholder management capabilities including handling customer escalations and ensuring regulatory compliance.