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Metro location and common assistant-manager operations title increase applicant competition.
Hospitality-specific membership and cultural programming reduce transferability, though events skills somewhat transferable.
No explicit years but requires specific membership and events operations experience, raising selectivity.
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Manage end-to-end membership operations including CRM pipeline accuracy, onboarding, KYC processing, membership benefits reconciliation, and query resolution.
Coordinate booking and usage of member-exclusive spaces (The Third Room), ensuring compliance with allocation rules and resolving escalations.
Support event and cultural programming logistics including partner event coordination, artist residency management, and maintaining partnership trackers.
Experience Required: Not explicitly mentioned in the JD
Proficiency in managing CRM systems and membership pipelines
Familiarity with event management and cultural programming logistics
Capability to coordinate cross-functional teams including Sales, Marketing, Finance, IT, and Front Office
Detail-oriented operator accustomed to handling complex membership benefits and reconciliation processes
Experienced in operational coordination between multiple teams and external partners within hospitality or cultural programming environments
Capable of managing both administrative membership tasks and supporting event-based cultural initiatives with strong organizational skills