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Tier-1 brand, metro location, and a common operations title increase applicant competition despite German requirement.
Requires banking operations and German-language expertise, limiting transferability across industries.
Mandatory German certification and explicit 2–4 years German-process experience makes selection filters strict.
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Manage end-to-end account freeze/unfreeze processes, ensuring accurate execution and coordination with onshore teams and relationship managers.
Perform transaction analysis including research on debitors/creditors, multi-level calculations, and payment processing with basic SEPA knowledge.
Serve as the key contact for German-speaking onshore colleagues and clients, ensuring compliance with SLAs, regulatory policies, and timely issue resolution.
Mandatory German language certification B1 to C2 level (preferably from Goethe/Max Mueller Bhavan).
2 to 4 years of experience in a German language process role.
Ability to work multiple/rotational shifts.
Work Experience Required: 2-4 years in German language process.
Experienced in private banking operations with proficiency in accounting and transaction processing.
Strong operational coordination skills with onshore (Germany) teams, including communication in German.
Capable of managing compliance, risk escalation, and adhering strictly to SLAs in a fast-paced banking environment.