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Metro Pune location and generalist facility-helpdesk role increase applicant density.
Facility helpdesk and safety skills are moderately transferable across industries but require operations-specific experience.
Explicit 1–3 years requirement plus ServiceNow, GPS and safety experience moderately restrict candidate pool.
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Act as primary point of contact for facility-related queries and support safety and governance during employee commutes.
Create and monitor work orders using facility management software, track SLA adherence, and escalate unresolved issues as needed.
Manage employee communications via calls, emails, and ticketing systems; handle emergency situations; ensure timely issue resolution per protocols.
1–3 years of experience in facility helpdesk and handling safety/governance for employee transport.
Graduate in any discipline.
Proficiency in MS Excel and ticketing platforms such as ServiceNow or Corrigo.
Willingness to work 24x7 rotational shifts, including weekends and night shifts; Location: On-site in Pune, MH.
Experience managing facility support requests using software tools and coordinating with multiple stakeholders for timely issue resolution.
Comfortable operating in a high-pressure environment with emergency response and safety compliance monitoring.
Familiarity with GPS tracking systems, telematics dashboards, and facility management software indicating a technically adept operational style.