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Entry-level cloud support, metro location, and generalist cloud skills drive high applicant competition.
Core cloud operations and Terraform skills transfer easily across industries, making background sensitivity low.
Explicit 1+ year requirement plus required cloud/tool familiarity yields medium shortlisting strictness.
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Triage and resolve Tier 1 inbound cloud support tickets across Jira and ServiceNow, escalating complex issues as needed.
Execute runbooks and fulfill account/IAM/access requests using Terraform modules under senior guidance.
Participate as a supported first-line responder in 24x7 on-call rotations and collaborate with multiple CCOE teams to maintain AWS multi-account landing zone operations.
1+ years of technical experience in cloud, infrastructure, or software engineering (including internship/co-op/bootcamp experience).
Bachelor's degree in Computer Science, Engineering, or related discipline, or equivalent work experience.
Foundational AWS exposure and willingness to learn Terraform within a private module ecosystem.
Willingness to participate in 24x7 on-call rotations and familiarity with ITSM/ticketing tools such as Jira or ServiceNow.
Operates effectively under close guidance, with a strong learning mindset and reliability in executing well-scoped tasks.
Comfortable collaborating with globally distributed teams across the US and India/GCC and working in a fast-paced, security-conscious environment.
Engaged in continuous learning and certification pursuit (AWS Cloud Practitioner, Terraform Associate, KCNA) progressing toward Engineer 2 role.