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Bengaluru metro, common SRE role, unspecified experience, moderate company brand.
SRE and enterprise SaaS support skills are somewhat transferable but favour candidates with SaaS production experience.
Requires specific SRE, incident management, SLA-driven experience and technical skills but no strict years specified.
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Own reliability and operational health of enterprise customer deployments ensuring high platform availability.
Troubleshoot and resolve complex production issues across applications, infrastructure, databases, APIs, and integrations with timely resolutions.
Collaborate with enterprise customers and internal teams to perform root cause analysis, implement fixes, improve monitoring, and maintain SLAs.
Strong troubleshooting and analytical skills for complex production issues.
Working knowledge of SQL and ability to analyze production data for incident resolution.
Experience with scripting or programming languages such as Java, Python, JavaScript, or Bash.
Work Location: Bengaluru (Onsite); Work Experience Required: Not explicitly mentioned in the JD.
Experienced in supporting SaaS, CRM, or enterprise software products in production support or incident management roles.
Demonstrates strong ownership in critical incident management with good communication skills for customer and stakeholder interaction.
Comfortable working in SLA-driven, fast-paced, customer-facing environments requiring reliability and cross-team collaboration.