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Tier-1 brand, mid-level experience band, and metro location increase candidate competition.
Role requires logistics, ERP (SAP/IDOC) and supply-chain-specific skills, limiting cross-industry transferability.
Explicit 2–5 years requirement plus mandatory supply chain and ERP experience tightens shortlist filters.
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Own and resolve operational exceptions, system-generated errors, and workflow issues across Lead Logistics supply chain platforms to ensure uninterrupted business operations.
Perform root cause analysis and implement corrective/preventive actions to minimize recurring issues and drive continuous improvement through automation and standardization.
Collaborate cross-functionally with Business, Technology, Product, and Customer Experience teams to improve process efficiency, maintain SLA compliance, and support system enhancements and business transformations.
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Information Technology, or related discipline.
2–5 years of experience in Supply Chain Management, Lead Logistics, Customer Delivery, Shared Services, or Operational Error Management.
Hands-on experience with ERP and Supply Chain platforms such as SAP, FACT, SCP, MODS, Athena, or similar.
Strong knowledge of IDOC processing, Sales Order and Purchase Order lifecycles, workflow management, exception handling, and Root Cause Analysis methodologies.
Experienced in managing operational errors and exceptions in complex supply chain or logistics environments with measurable SLA adherence.
Proficient with supply chain systems and enterprise applications, capable of driving automation and process standardization.
Able to collaborate effectively across technical and business teams to solve issues and improve operational workflows.