Back
Strong employer brand and metro location increase competition, but Commerce Cloud specialization moderates applicant density.
Role requires platform-specific Commerce Cloud and ecommerce expertise, limiting cross-industry transferability.
Mandatory 8+ years and Commerce Cloud certifications/experience create strict shortlisting filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as the Commerce Cloud Subject Matter Expert managing technical and operational configurations for assigned customer accounts.
Act as trusted advisor by developing deep customer relationships and coordinating cross-functional teams to resolve technical issues and prepare for peak sales events.
Provide proactive communication during service disruptions, conduct regular account reviews, and advocate for customer needs with Salesforce Technology and Product teams.
Minimum 8 years relevant experience in Technical Account Management, Technical Architect, Solution Architect, or similar Salesforce Commerce Cloud-related roles.
Mandatory expertise in Salesforce Commerce Cloud (formerly Demandware) with relevant certifications.
Ability to work AMER/APAC time zones; experience handling enterprise-level accounts with complex configurations and high transaction volumes.
Degree or equivalent relevant experience required.
Experienced in managing complex customer relationships with strong consulting skills, capable of influencing at executive levels.
Proficient in translating technical concepts to business terms and driving business value from Salesforce Commerce Cloud implementations.
Demonstrates ability to coordinate multi-functional teams and lead issue resolution while managing customer expectations effectively.