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Metro location and generalist NOC/devops role with moderate employer brand increases candidate competition.
NOC, networking and ITIL skills are transferable but prefer infrastructure-heavy employers.
Explicit 1–2 year requirement plus mandatory ITIL, networking and monitoring skills imply moderate shortlisting strictness.
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Perform routine service management tasks like report generation, dashboard provisioning, and assisting with Change, Problem, and Request management.
Maintain high standards of communication and collaborate with account representatives to understand service and reporting needs.
Ensure contractual service support compliance, manage ticket hygiene, escalate complex issues, and participate in continuous service improvement for ESM processes.
Bachelor's degree (BA/BS) or equivalent education and experience.
1-2 years of relevant experience in NOC operations or related IT infrastructure.
Familiarity with networking, ITIL basics, data center, servers, and infrastructure monitoring.
Willingness to work 24x7 rotational shifts.
Operates effectively within structured IT service management frameworks (ITIL) and ESM processes.
Experienced in routine monitoring and support tasks across networking and data center environments.
Comfortable working in shift-based schedules and interacting with multiple internal and client teams.