Back
Tier-1 brand, metro location, common HR manager title, mid-level experience, and broad skill requirements increase competition.
Core HR operations skills transfer across industries, though payroll and system knowledge add moderate domain specificity.
Explicit 8-12 years requirement plus supervisory responsibility and HR/payroll systems preference raises filtering strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage day-to-day operations of the Employee Services team based in Hyderabad ensuring service-level agreements are met and team performance is optimized.
Lead, mentor, and train the team while overseeing resources including people, tools, and technology to support employee and client inquiries across multiple global locations.
Act as subject matter expert on policies and processes, drive continuous improvements, provide reports and data analysis, and support change management initiatives across Global Business Services People & Culture teams.
8-12 years of customer management or contact center experience with supervisory/lead responsibilities.
Bachelor's degree or equivalent combination of work experience.
Fluency in English is mandatory.
Experience with ServiceNow and Workday HR/payroll or similar SaaS payroll tools preferred; strong skills in Outlook, Excel, Word, and PowerPoint required.
Experienced in managing global/local HR or employee service teams with focus on customer service and process improvement.
Strong analytical skills with ability to interpret performance metrics and lead data-driven decisions.
Demonstrated capability to coach, develop teams, handle escalations, and collaborate cross-functionally within a fast-paced, evolving environment.