Back
Tier-1 brand, metro location, mid-level experience, and broad skillset increase applicant competition.
ITSM and incident management skills are transferable, but banking risk and regulator-readiness increase domain specificity.
Mandatory ITIL/ServiceNow, 4+ years, and enterprise/regulatory experience create strict shortlisting filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead end-to-end management of high-severity Technology Major Problem incidents, ensuring root causes are identified and systemic risks mitigated.
Own Major Problem records from Priority 1, 2, and approved 3 incidents, facilitating deep-dive Root Cause Analysis and coordinating cross-technology teams.
Drive creation and execution of corrective/preventive actions to improve system reliability, partnering with incident management and ensuring executive-level communication.
4+ years of Systems Engineering or Technology Architecture experience or equivalent via work/training/military/education.
Experience in technology operations, production support, or service management with strong Problem Management and Root Cause Analysis facilitation skills.
Proficiency with ITSM platforms (e.g., ServiceNow) for Incident, Problem, and Change Management; ITIL Foundation or higher certification.
Work Experience Required: 4+ years; Bachelor's degree in Technology or Science preferred but not mandatorily listed as a requirement.
Experienced in managing large-scale, 24x7 enterprise technology environments and regulatory-sensitive technology events.
Strong capability in stakeholder management and executive communications, including preparation of regulator-ready documentation.
Hands-on expertise in core technologies such as servers, storage, network, database, or application architecture and development.