





Strong Tier-1 brand, metro location, and broad senior technical/regulatory skillset increase competition.
Heavy banking regulatory, risk, and audit responsibilities increase industry-specific background sensitivity.
Explicit 15+ years, mandatory SRE/ITSM and regulatory experience create stringent shortlisting filters.
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Own end-to-end business systems technical operations, ensuring platform stability and daily operational reliability.
Lead all India Production Management functions including application support, client technical support, service availability, and recovery management.
Engage with internal stakeholders (business, technology, risk) and external entities (clients, regulators), while fostering SRE practices, modernization, and continuous improvement.
Bachelor's degree in Computer Science, Information Systems, Science, Engineering or Technology.
Minimum 15 years of IT experience with hands-on technology support/SRE functions.
Strong knowledge of regulatory requirements and industry frameworks (ITIL V4, COBIT, FFIEC, NIST).
Proven experience in IT Service Management (Change, Incident, Problem management) and leading geographically distributed teams.
Experienced senior leader accustomed to managing large, geographically dispersed, matrixed teams in high-pressure environments.
Strong stakeholder management skills to interact with executive, risk, audit, regulatory, business and technology teams.
Skilled at driving production reliability and modernization initiatives through SRE and continuous improvement practices.