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Mid-level metro role with generic title and common experience bracket increases applicant competition despite niche MFT skills.
Role requires specialized MFT and Sterling skills making cross-industry transferability limited.
Specific 2-4 year MFT requirement and mandatory Sterling/AXWAY tool experience increases filtering strictness.
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Operate and support Managed File Transfer (MFT) solutions including IBM Sterling File Gateway, Sterling B2B Integrator, Connect:Direct, and related components.
Troubleshoot, analyze, and resolve issues in B2Bi business processes and transmission workflows for 24x7 mission-critical applications.
Collaborate with L3 support teams for root cause analysis and implement temporary fixes or permanent resolutions.
2-4 years of experience with Managed File Transfer (MFT) solutions.
Hands-on operational experience with IBM Sterling File Gateway, B2B Integrator, Connect:Direct, Sterling Secure Proxy, SEAS, Sterling Control Center, and AXWAY MFT.
Strong working knowledge of UNIX/Linux and Windows operating systems.
Willingness to work night shifts.
Experienced in supporting 24x7 mission-critical MFT environments with focus on troubleshooting and incident management.
Skilled in security concepts related to file transfers including certificates, encryption, and authentication.
Capable of managing multiple incidents simultaneously and effectively communicating with clients, vendors, and internal stakeholders.