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High due to PhonePe brand, mid-level generalist role, metro location, and broad skill requirements.
Low — scripting, monitoring, and production support skills transfer across industries easily.
Medium because explicit 2–4 years requirement plus required scripting, SQL, and production support skills.
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Diagnose, troubleshoot, and resolve production software issues efficiently to maintain system stability.
Develop and own monitoring solutions and smaller feature enhancements for existing stable system components.
Automate manual tasks aggressively using scripting languages and provide feedback from users to internal engineering and product teams.
2 to 4 years of professional experience, especially in fast-paced production support environments.
Strong scripting skills in Python, Perl, or Shell scripts and good exposure to MySQL with complex SQL joins.
Effective written and oral communication skills demonstrated through customer issue resolution.
Work Experience Required: 2 to 4 years in relevant roles.
Experienced in production support with a strong analytical and problem-solving approach to maintain system uptime.
Skilled in scripting automation and database querying to reduce manual intervention and improve monitoring.
Capable of collaborating across cross-functional teams and translating business requirements into technical solutions.